S5 Casino Privacy Policy

S5 Casino ("we," "us," "S5") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and gaming services at s5.com. We comply with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and adhere to PAGCOR's data protection requirements.

1. Data Controller

S5 Casino is the data controller for all personal information collected through our platform. For data protection inquiries, contact our Data Privacy Officer:

2. Data We Collect

Registration Data

When you create an account, we collect your full name, date of birth, mobile number, email address, and nationality. This is required by PAGCOR for age verification and Know Your Customer (KYC) compliance.

Identity Verification (KYC) Data

For KYC verification (required before first withdrawal under PAGCOR rules), we collect a copy of your valid Philippine government ID (UMID, Passport, Driver's License, etc.), a selfie with your ID, and proof of address.

Financial Data

We collect payment method details (GCash number, bank account details), transaction history (deposits, withdrawals, bets), and balance information. We do not store full credit card numbers on our servers.

Technical Data

We collect IP address, device type and OS, browser type, game activity logs, login timestamps, and cookies. This is used for security, fraud prevention, and service improvement.

Communications Data

We store records of your interactions with our customer support team (live chat logs, emails) for quality assurance and dispute resolution.

3. Legal Basis for Processing

We process your personal data based on: (a) contractual necessity — to provide the gaming service you signed up for; (b) legal obligation — PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) compliance; (c) legitimate interests — fraud prevention, security, and service improvement; (d) your consent — for marketing communications (opt-in required).

4. How We Use Your Data

• Account creation and management
• Identity verification and KYC compliance (PAGCOR requirement)
• Processing deposits and withdrawals
• AML (Anti-Money Laundering) monitoring as required by Philippine law
• Responsible gaming tools (deposit limits, self-exclusion)
• Customer support and dispute resolution
• Fraud detection and account security
• Marketing communications (only with your consent)
• Legal compliance and regulatory reporting to PAGCOR

5. Data Retention

We retain your account data for as long as your account is active plus a minimum of 5 years after account closure, as required by Philippine AML regulations (AMLA, RA 9160). KYC documents are retained for at least 5 years. Transaction records are retained for at least 10 years for AML compliance.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• PAGCOR — as required by our gaming license and Philippine law
• AMLC (Anti-Money Laundering Council) — for suspicious transaction reporting as required by RA 9160
• Payment processors (GCash, Maya, banks) — to process your financial transactions
• Game providers — game software providers receive anonymized session data to operate games
• IT service providers — cloud hosting and technical support under strict data processing agreements
• Law enforcement — when required by valid court order or Philippine law

7. Your Data Rights (Philippine Data Privacy Act)

Under Republic Act 10173, you have the following rights:

• Right to be Informed — know how your data is processed
• Right to Access — request a copy of your personal data we hold
• Right to Correction — request correction of inaccurate data
• Right to Erasure — request deletion of your data (subject to legal retention requirements)
• Right to Data Portability — receive your data in a machine-readable format
• Right to Object — object to specific processing activities
• Right to Damages — seek compensation if your rights are violated
• Right to File a Complaint — with the National Privacy Commission (NPC)

To exercise these rights, email our Data Privacy Officer at [email protected]. We will respond within 30 days.

8. Cookies

We use cookies and similar technologies. For full details, see our Cookies Policy.

9. Security

S5 Casino uses 128-bit SSL encryption for all data transmission. We implement two-factor authentication, regular security audits, and strict internal access controls. We notify affected users and the NPC in the event of a data breach.

10. Third-Party Links

Our website may contain links to external sites (e.g., payment providers, responsible gaming resources). We are not responsible for the privacy practices of third-party sites. Review their privacy policies independently.

11. Children's Privacy

S5 Casino is strictly for users aged 21 and above. We do not knowingly collect data from anyone under 21. If we discover that a minor has provided us data, we will immediately close the account and delete the data.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or in-app notification. Continued use of S5 Casino after changes take effect constitutes acceptance of the updated policy.

13. How to File a Complaint

If you believe your data rights have been violated, you may file a complaint with the:

For questions about this Privacy Policy, contact us via the Contacts page.